Welcome to Raiha. By accessing or using our website and placing an order with us, you agree to be bound by the following Terms of Service. These terms apply to all visitors, customers, and users of our website. Please read them carefully before making a purchase. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website. We reserve the right to update or modify these terms at any time, and your continued use of the website following any changes will constitute your acceptance of the revised terms.
Use of Our Website
Our website is intended for personal, non-commercial use only. You agree to use our website in a lawful manner and not to engage in any activity that could harm, disrupt, or interfere with the functioning of the website or the experience of other users. You must not attempt to gain unauthorised access to any part of our website, our servers, or any systems or networks connected to our website. Any misuse of our website may result in immediate termination of your access.
Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorised use of your account. Raiha will not be held liable for any loss or damage arising from your failure to keep your account information secure. We reserve the right to terminate accounts that violate our terms or are found to be engaging in fraudulent activity.
Product Information and Pricing
We make every effort to ensure that the product descriptions, images, and prices displayed on our website are accurate and up to date. However, we do not guarantee that all information is completely error-free at all times. In the event that a product is listed at an incorrect price due to a typographical error or system issue, we reserve the right to cancel or refuse any orders placed for that product. All prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
Order Acceptance
Placing an order on our website constitutes an offer to purchase a product. We reserve the right to accept or decline any order at our discretion. An order is considered confirmed only after you receive an official order confirmation from us via email or SMS. We may cancel an order if the product is out of stock, if there is an error in pricing or product information, or if we are unable to verify the payment or delivery details provided.
Payment Terms
We accept payment through the methods listed at checkout. By placing an order, you confirm that you are authorised to use the selected payment method and that the information provided is accurate. All payments must be successfully processed before an order is dispatched. In the case of cash on delivery orders, payment is due at the time of delivery. Any fraudulent or disputed transactions will be reported to the relevant authorities.
Intellectual Property
All content on our website, including but not limited to text, images, logos, graphics, and product descriptions, is the intellectual property of Raiha and is protected under applicable copyright and trademark laws. You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our prior written consent. Unauthorised use of our intellectual property may result in legal action.
Limitation of Liability
Raiha shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we strive to provide accurate information and a seamless shopping experience, we do not guarantee that our website will be available at all times or that it will be free from errors or interruptions. Our total liability to you in connection with any order shall not exceed the amount paid for the product in question.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan. We encourage customers to reach out to our support team first to resolve any concerns before pursuing formal legal action, as we are always willing to find an amicable solution.
Changes to Terms
We reserve the right to revise these Terms of Service at any time without prior notice. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically to stay informed of any updates. Your continued use of our website after changes are posted constitutes your acceptance of the new terms.
Contact Us
If you have any questions or concerns about these Terms of Service, please feel free to contact our customer support team. We are always happy to clarify any part of our policy and ensure that your experience with Raiha is transparent, fair, and enjoyable. Thank you for choosing Raiha — we look forward to serving you.