At Raiha, we believe that a great shopping experience does not end at checkout — it continues all the way until your order arrives at your doorstep. We have carefully designed our shipping process to ensure that every customer across Pakistan receives their order in a timely, safe, and reliable manner. Please take a moment to read through our shipping policy so you know exactly what to expect after placing your order.
Delivery Coverage
We proudly ship to all cities, towns, and regions across Pakistan. No matter where you are located — whether it is a bustling metropolitan city like Karachi, Lahore, or Islamabad, or a smaller town in any province — we are committed to making sure your order reaches you. We believe every customer deserves access to quality products, and our nationwide shipping reflects that commitment.
Order Processing Time
Once your order is successfully placed and payment is confirmed, our team begins processing it right away. Orders are typically reviewed, packed, and handed over to our courier partner within 1 to 2 business days. You will receive a confirmation notification as soon as your order has been dispatched and is on its way to you.
Estimated Delivery Time
After your order has been dispatched, it generally takes between 3 to 5 business days to arrive at your provided delivery address. Please keep in mind that delivery timelines can vary depending on your location, courier workload, and external factors such as public holidays or adverse weather conditions. We always do our best to ensure timely delivery and will keep you informed throughout the process.
Shipping Charges
We charge a standard flat shipping fee of PKR 199 on all orders. This fee covers the cost of professional packaging and door-to-door delivery service anywhere in Pakistan. We take great care in packaging your items to ensure they arrive in excellent condition, and our trusted courier partners handle the rest with care and efficiency.
Free Shipping
As a token of appreciation for our valued customers, we offer completely free shipping on all orders with a total cart value of PKR 5,000 or more. There are no discount codes or special steps required — simply shop for PKR 5,000 or above and the shipping fee will be automatically removed at checkout. It is our way of making your shopping experience more rewarding and enjoyable.
Order Tracking
As soon as your order is dispatched, you will receive a tracking number via SMS or email. You can use this number to track the real-time status of your delivery through our courier partner's tracking portal. We encourage you to keep an eye on your tracking updates so you are available to receive your parcel when it arrives.
Delivery Attempts
Our courier partners will make up to two delivery attempts at your provided address. If you are unavailable at the time of delivery, the courier may leave a notice or contact you to reschedule. We strongly recommend providing an accurate address and a working phone number when placing your order to avoid any delays or failed deliveries.
Damaged or Lost Shipments
While we take every precaution to ensure your order is packed and shipped safely, in the rare event that your order arrives damaged or goes missing in transit, please contact our customer support team immediately. We will work closely with our courier partner to investigate the matter and find the best possible resolution for you as quickly as possible.
Contact Us
If you have any questions, concerns, or need assistance regarding your shipment, our customer support team is always ready to help. You can reach out to us through our contact page or via email, and we will get back to you as soon as possible. Your satisfaction is our top priority, and we are here to make sure your experience with Raiha is nothing short of excellent.