At Raiha, customer satisfaction is at the heart of everything we do. We understand that sometimes a product may not meet your expectations, and we want to make sure you always feel confident shopping with us. That is why we offer a straightforward and fair return and refund policy. Please read through the following carefully so you are fully aware of your rights and our process when it comes to returns and refunds.
Return Eligibility
We accept returns within 15 days of the delivery date. To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. Items that show signs of use, damage caused by the customer, or are missing original packaging may not qualify for a return. We reserve the right to assess the condition of returned items before processing any refund or exchange.
Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety reasons. These include innerwear, accessories, and any items marked as final sale at the time of purchase. If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating the process.
How to Initiate a Return
To initiate a return, please reach out to our customer support team within 15 days of receiving your order. You will need to provide your order number, the item you wish to return, and the reason for the return. Once your return request is reviewed and approved, our team will guide you through the next steps, including how to send the item back to us.
Return Shipping
If the return is due to a defect, damage, or an error on our part, we will cover the return shipping cost in full. However, if the return is due to a change of mind or personal preference, the customer will be responsible for bearing the return shipping charges. We recommend using a reliable courier service with a tracking facility to ensure the safe return of your item.
Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund within 2 to 3 business days. If your return is approved, the refund will be processed and credited back to your original payment method or issued as store credit, depending on your preference. Please allow up to 5 to 7 business days for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.
Exchange Policy
If you would like to exchange an item for a different size or colour, please contact our customer support team within 15 days of receiving your order. Exchanges are subject to product availability. If the desired item is not available, we will offer you a refund or store credit instead. We do our best to accommodate all exchange requests as smoothly as possible.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately upon receiving your order. Share clear photographs of the damaged item and your order details, and our team will prioritize your case. We will either send you a replacement at no additional cost or issue a full refund, whichever you prefer.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it. Orders can be cancelled free of charge if they have not yet been dispatched. Once an order has been shipped, it can no longer be cancelled and will need to go through the standard return process after delivery.
Contact Us
If you have any questions about our return and refund policy or need assistance with a return request, please do not hesitate to get in touch with our customer support team. We are here to help and will do everything we can to ensure your experience with Raiha is a positive one. Your trust means everything to us, and we are committed to making things right.