FAQ's

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Frequently Asked Questions

Everything you need to know about shopping with Raiha, from our delivery and shipping details to sizing, returns, and order support.

What are your shipping charges?

We charge a standard shipping fee of 199 PKR across all orders. However, we offer free delivery on all orders of 5,000 PKR or more.

How long does delivery take?

Standard delivery takes between 3 to 5 working days from the time your order is confirmed and dispatched.

What is your return & refund policy?

We offer an easy 15-day return and exchange policy. If something isn't right with your order, you can request a return or exchange within 15 days of receiving it.

How do I track my order?

Once your order is dispatched, you will receive a confirmation message or tracking code via SMS or email to monitor your shipment's progress.

Are Raiha's sizes true to fit?

Yes, our clothing is designed with modern cuts specifically for men. We recommend checking our size chart provided on product pages to find your ideal fit.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of placing it by reaching out to our support team via phone or email.

What payment methods do you accept?

We currently offer Cash on Delivery (COD) for your convenience, along with secure online payment options where available.

How do I care for my Raiha garments?

To maintain honest quality, check the care label inside your garment. Generally, we recommend machine washing on a cold setting and avoiding bleach.

Do you offer international shipping?

Currently, Raiha primarily ships nationwide across Pakistan. For special international inquiries, please contact us directly via email.

How can I contact customer support?

You can reach us anytime at info.raiha@gmail.com or call/WhatsApp us at +92 371 9529929.

Still Have Questions?

If you couldn't find the answer you were looking for, feel free to reach out to us directly.