At Raiha, we deeply value the trust you place in us when you shop with us and share your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us. By using our website, you agree to the practices described in this policy. We encourage you to read it carefully so you are fully informed about how your data is handled.
Information We Collect
When you visit our website, create an account, or place an order, we collect certain personal information that is necessary to process your request and provide you with the best possible shopping experience. This includes your full name, email address, phone number, delivery address, and payment details. We may also collect non-personal information such as your browser type, IP address, and browsing behaviour on our website through cookies and similar technologies, which helps us improve our services and tailor your experience.
How We Use Your Information
The information we collect is used solely for the purpose of running our business and serving you better. We use your personal details to process and fulfil your orders, communicate with you regarding your purchases, send you order confirmations and shipping updates, and respond to any queries or concerns you may have. With your consent, we may also use your contact information to send you updates about new arrivals, promotions, and exclusive offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails.
Sharing of Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website and fulfilling your orders, such as courier companies and payment processors. These partners are obligated to keep your information confidential and are only permitted to use it for the specific purpose of providing their services to us. We may also disclose your information if required to do so by law or to protect our legal rights.
Payment Security
We take the security of your payment information very seriously. All transactions on our website are processed through secure and encrypted payment gateways. We do not store your full credit or debit card details on our servers. Your financial information is handled in accordance with the highest security standards to ensure it remains protected at all times.
Cookies
Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies are small text files that are placed on your device when you visit our website. They allow us to remember your preferences, keep items in your cart, and provide you with a more personalised experience. You can choose to disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of our website.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your account, processing transactions, and complying with our legal obligations. If you wish to have your personal data deleted from our records, please contact us and we will process your request in accordance with applicable laws and regulations.
Your Rights
You have the right to access, correct, or request the deletion of your personal information that we hold. If you would like to review the data we have on file for you, make any changes, or request that your information be removed, please reach out to our customer support team. We are committed to honouring your privacy rights and will respond to your request promptly.
Children's Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information without parental consent, please contact us immediately and we will take the necessary steps to remove that information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact our customer support team. We are committed to transparency and will do our best to address any concerns you may have in a timely and thorough manner. Your privacy matters to us, and we are here to ensure you feel safe and confident every time you shop with Raiha.